Shipping policy
🚚 Shipping Policy — Luxury Market
Last updated: July 5, 2026
At Luxury Market, we do everything we can to deliver your items quickly, safely and in perfect condition. Below you'll find all the information regarding our delivery times, rates, carriers and shipping terms.
1. 📦 Order Processing
- Orders are processed and prepared within 1 to 3 business days (excluding weekends and public holidays) from payment validation.
- Any order placed before 2:00 PM (Paris time) from Monday to Friday is processed the same day.
- Any order placed after 2:00 PM, on weekends or on a public holiday will be processed on the next business day.
- A shipping confirmation e-mail containing a tracking number is sent to the Customer as soon as the parcel is handed over to the carrier.
2. 🌍 Shipping Zones
Luxury Market ships its items to the following destinations:
| Zone | Details |
|---|---|
| 🇫🇷 Mainland France | All regions, including Corsica |
| 🏝️ French Overseas Territories | Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia |
| 🇪🇺 European Union | 27 Member States |
| 🇬🇧 United Kingdom & Switzerland | Delivery outside the EU with customs clearance |
| 🌍 International | Africa, Americas, Asia, Oceania (on request — please contact us) |
3. ⏱️ Delivery Times
The following delivery times are indicative and start from the shipping date of the order:
| Destination | Standard | Express |
|---|---|---|
| 🇫🇷 Mainland France | 7 to 15 business days | 24 to 48 h |
| 🏝️ French Overseas Territories | 7 to 15 business days | 3 to 5 business days |
| 🇪🇺 European Union | 7 to 15 business days | 2 to 4 business days |
| 🇬🇧🇨🇭 UK / Switzerland | 7 to 15 business days | 3 to 5 business days |
| 🌍 Rest of the world | 7 to 15 business days | 4 to 7 business days |
Total estimated delivery time = processing time (1-3 days) + transit time.
In accordance with Article L.216-1 of the French Consumer Code, delivery takes place no later than 30 days after the conclusion of the contract, unless otherwise agreed between the parties.
4. 💶 Shipping Fees
| Destination | Method | Rate | Free shipping |
|---|---|---|---|
| 🇫🇷 Mainland France | Standard (Colissimo / Mondial Relay) | €4.99 | From €150 purchase |
| 🇫🇷 Mainland France | Express (Chronopost) | €9.90 | From €150 purchase |
| 🏝️ French Overseas Territories | Colissimo Outre-mer | €14.90 | From €150 purchase |
| 🇪🇺 European Union | Standard | €9.90 | From €120 purchase |
| 🇪🇺 European Union | Express (DHL) | €19.90 | From €200 purchase |
| 🇬🇧🇨🇭 UK / Switzerland | DHL Express | €24.90 | From €200 purchase |
| 🌍 Rest of the world | DHL Express International | On quotation | From €200 purchase |
Shipping fees are clearly indicated to the Customer before order validation, on the cart summary page.
5. 🚛 Our Carrier Partners
Luxury Market works with reliable and recognized carriers:
- 📮 Colissimo (La Poste) — Home delivery with or without signature
- 🏪 Mondial Relay / Relais Colis — Pick-up point delivery
- ⚡ Chronopost — 24-hour express delivery
- 🌐 DHL Express — Fast and secure international delivery
The shipping method is selected by the Customer when placing the order.
6. 📍 Order Tracking
As soon as the parcel is shipped, the Customer receives an e-mail containing a tracking number allowing them to follow the delivery in real time on the carrier's website.
The Customer can also track their order from their personal account on luxury-market.fr, in the "My Orders" section.
7. 🌐 International Shipments — Customs & Taxes
For deliveries outside the European Union (United Kingdom, Switzerland, USA, Africa, Asia, etc.):
- Any customs duties, local taxes and clearance fees are the responsibility of the Customer.
- These fees are calculated by the customs authorities of the destination country and collected by the carrier upon delivery.
- Luxury Market has no control over these fees and cannot predict their amount.
- We recommend that the Customer check with the customs authorities of their country before ordering.
In the event that the Customer refuses the parcel due to these fees, any return costs will be deducted from the refund.
8. 📥 Receiving Your Parcel
Upon delivery, the Customer must check the condition of the parcel in the presence of the carrier:
- ✅ Intact parcel: sign the delivery note without reservation.
- ⚠️ Damaged, opened, wet or abnormal parcel:
- Refuse the parcel or make precise and detailed reservations on the delivery note ("torn box", "wet parcel", "missing item", etc.);
- Take photos of the damaged parcel;
- Contact customer service within 3 business days at 📧 contact@luxury-market.fr with your photos and order number.
⚠️ Without precise reservations made at the time of delivery, no claim can be accepted (Art. L.133-3 French Commercial Code).
9. ❌ Delay, Loss or Undelivered Parcel
9.1. Delivery delay
In accordance with Article L.216-6 of the French Consumer Code, in the event that the indicated delivery date is exceeded, the Customer may:
- Send the Seller a formal notice to deliver within a reasonable additional period;
- If delivery does not take place within this new period, terminate the Contract by registered letter with acknowledgment of receipt or in writing on a durable medium (e-mail).
The Seller will then refund the sums paid within a maximum period of 14 days from termination.
9.2. Lost or undelivered parcel
If tracking indicates a lost or undelivered parcel despite an abnormal delay (> 15 business days in France, > 30 business days international):
- Contact our customer service at 📧 contact@luxury-market.fr;
- We will open an investigation with the carrier (average time: 7 to 21 days);
- At the end of the investigation, we will either resend the order or issue a full refund.
9.3. Incorrect address or absence at delivery
- In the event of an incomplete, incorrect address or absence of the recipient, the parcel may be returned to the sender.
- Reshipment fees will be borne by the Customer.
- If reshipment is refused, the refund will be issued excluding the initial shipping fees.
10. 📦 Transfer of Risk
In accordance with Article L.216-4 of the French Consumer Code, the transfer of risk of loss or damage to the Product takes place at the moment when the Customer (or a third party designated by them, other than the carrier) physically takes possession of the goods.
11. 🎁 Packaging & Sustainability
Luxury Market is committed to more responsible e-commerce:
- 📦 Recycled and recyclable packaging;
- 🌱 Use of biodegradable filling materials (kraft paper, corn chips);
- 🚫 Reduction of excess packaging;
- ✨ Gift wrapping available on request (+€8).
12. 📞 Contact
For any questions relating to your shipment or a delivery issue:
📧 contact@luxury-market.fr 🌐 www.luxury-market.fr ⏰ Customer service available Monday to Friday, 9 AM – 6 PM (Paris time)
We will respond within a maximum of 48 business hours.